Refund & Returns Policy
ALL Items listed for sale, promotions, giveaways, or other use, on this website are NON-CBD Products which CONTAINS LESS THAN 0.001% THC.
Overview
Returns, Exchanges, Refunds
Due to our superior integrity, we cannot and will not accept any returns or exchanges, as we would not re-sell any items after they have left our facility. We ONLY offer refunds in the case of out-of-stock items, (which does happen from time to time) and we cannot complete your order, we will contact you straight away, either by e-mail or by telephone. If you cannot wait for your items to arrive, you can choose an alternative to replace the out-of-stock product, to the same value or more, (this may require an additional payment) so your order is shipped immediately and is not delayed any further. If there is no other product that you would like to exchange it for, we will offer you a refund on the out-of-stock item. Refunds can take 7-14 business days depending on your bank.
I received an incorrect or damaged item in my order
Issues with incorrect items or damaged items can be reported using our Order Issue Form.
Please make sure to read all instructions and be as descriptive as possible. You can include a picture of your order at the bottom of the form. Please make sure all packs have their 4-Digit code visible. Deep Ellum Seed Company also takes a digital picture of the order items before sealing the package for shipment, this helps us keep accurate records, and deal with any issue that might come up with your order (wrong item sent, missing items, etc.).
Once we have proof that we have sent an incorrect item, we will contact you to discuss your options.
Please keep all packaging and breeders packs that your order arrives in/with in case there is a problem with your shipment. We urge that you do this so we can help rectify the issue. Deep Ellum Seed Company also takes a digital picture of the order before sealing the package for shipment, this helps us keep accurate records, and deal with any issue that might come up with your order (wrong item sent, missing items, etc.).
How long will it take my order to arrive?
United States mainland deliveries usually take between 2-4 business days, Hawaii & Alaska 5-7 business days and are sent USPS Priority with a tracking number. Estimates are only valid once the package has been submitted and scanned into the system by USPS. Shipping times can increase during holiday seasons. We do not guarantee shipping times. We cannot be held responsible if the incorrect shipping information is entered by the customer.
I have not received my package yet
Please contact us if you have not received your package 14 business days after the confirmed SHIPMENT date. If the parcel has been deemed as ‘undeliverable as addressed/unable to forward/unclaimed’ with the mail services, we will have to wait for the package to be returned to us. If and/or when it gets back to us, we will contact you to arrange shipment. If the address is incorrect due to customer mistake, customer is responsible for reshipment costs which are equal to the original shipping rate. Deep Ellum Seed Company cannot be held responsible if the parcel is not returned to us due to incorrect address.
Will you ship to my forwarding service?
Yes, Deep Ellum Seed Company can ship to any address you request, even a forwarding service. Once the package has been delivered to its intended destination, Deep Ellum Seed Company assumes no responsibility for the package and cannot be held responsible for actions taken afterward. The customer assumes all responsibility for their contract with the forwarding company. If a packages tracking shows it was delivered to a destination, then we must assume it was. If there is an issue with an order after it was confirmed to be delivered to the intended destination, the customer must contact the forwarding company to resolve the issue.
I entered an incorrect shipping address on my order.
If you discover that incorrect information was entered prior to shipment, please contact customer service with the correct address. If you are unable to correct the mistake prior to shipment, the order will be undeliverable and most likely returned to sender. Once the package is in hand, we will contact you to resolve the situation. Customer is responsible for shipping costs to reship the package.
Where is my tracking number?
After successfully placing your order, you will automatically receive an email to confirm receipt of your order. We normally process and ship the orders within 3 Business Days. Deep Ellum Seed Company is not open Saturdays or Sundays. The tracking number will be sent to you via email once the package has been dispatched. Please check your spam folder. You can also find your order status and your tracking number in your account, under the Order History section after signing into the site.
Methods of Payment
Credit and Debit Card Payments
The Deep Ellum Seed Company accepts most credit & debit cards, including VISA, MASTERCARD, Discover, JCB and AMEX cards. Your card information will NOT be kept or stored by us, and no recurring charges will occur. The company name that will appear on your card statement will be sent to you with your invoice once your payment is completed. All Card sales are 3D Secure, utilizing 256-bit encryption, making it a very safe place to enter your details. All phone order payments are put through a secure VSP terminal online and once the payment goes through, we do not hold any records of customers’ credit/debit card details and all other client information remains highly confidential. By selecting the Credit or Debit Card payment option, you are agreeing in full to the charges presented in this invoice. Please make sure your order is exactly as you want it before checking out, as ALL SALES ARE FINAL. We cannot make any changes to an order once payment has been applied, and we do not offer refunds, nor do we accept exchanges.
Credit and Debit Card Charge Backs
Customers that initiate Charge Back claims with their Credit and/or Debit card company will be placed on the Deep Ellum Seed Company blacklist (name, IP address, address, etc.). All correspondence including invoice information, Ip address, and customers name will be shared with the customers Banking institute. Any customer that iniates a Chargeback without contacting Deep Ellum Seed Company to resolve their issue will immediately be blacklisted from purchasing with Deep Ellum Seed Company in the future.
Disclaimer: Our hemp Seeds/Clones/Genetics are sold as Novelty Collectible Souvenirs (“Hemp Souvenirs”) ONLY, contain less than 0.001% THC, and are intended for individuals who are 21+ years of age. If you are not of age, you cannot buy hemp seeds/clones/genetics from this site. It is imperative that you check your STATE and LOCAL laws BEFORE attempting to purchase any seeds/clones/genetics from this site. Our hemp seeds/clones/genetics are not intended for germination/cultivation, nor are they approved for human consumption. We reserve the right to refuse service to anyone we suspect is in violation of applicable State and Local laws. The Deep Ellum Seed Company, Parent Company and any DBA's assumes no legal responsibility for your actions once the product is in your possession and is not liable for any resulting issues, legal or otherwise, that may arise.
Mandatory FDCA disclaimer: The statements made regarding these products have not been evaluated by the Food and Drug Administration. The efficacy of these products has not been confirmed by FDA-approved research. These products are not intended to diagnose, treat, cure, or prevent any disease. All information presented here is not meant as a substitute for or alternative to information from health care practitioners. Please consult your health care professional about potential interactions or other possible complications before using any product. The Federal Food, Drug, and Cosmetic Act require this notice
The Deep Ellum Seed Company, Parent Company and any DBA's does not recommend or encourage anyone to break the laws in their City, State, or Country.
* By purchasing and/or receiving hemp seeds/clones/genetics, the buyer understands and agrees that our hemp seeds/clones/genetics hemp are sold as Novelty Collectible Genetic Souvenirs ("Hemp Souvenirs") only. The buyer will check their Local and State laws before attempting to purchase.
